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Customer satisfaction is very important to us
at  .
We want you to be happy with our service, performance and products.
If you are not satisfied with your window coverings or our
service, please contact us and we will do our best to achieve
your satisfaction.
All of our products are custom made to your order. Therefore,
it is very important that you follow our measurement and installation
guidelines. |
Color Cancellations or changes Returns & refunds Warranty Privacy Security disclaimer Applicable law Online security |
Color
We do our best to make sure that colors displayed on our website
are accurate; however, actual colors may vary. Subtle color
differences and textures may not be appreciated due to differences
in computer monitors and/or display cards. Up to millions of
colors are displayed on a computer monitor which is lit from
behind and the human eye can only discern a fraction of those.
In addition, colors may vary from monitor to monitor due to
calibration, etc. Thus, we see them differently.
If an exact color match is desired, please request color samples
before placing your order. Also remember that stained wood
blinds may have natural variances in wood color, grain, etc.
that cause dye lots to vary somewhat. Variances are minimal;
however, there is no way to assure exact color with blinds.
If you are ordering blinds and you want to insure a true,
exact match, we recommend ordering all blinds for the same
room at one time. |
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Cancellations or changes
If an order needs to be cancelled or changed, you must call
within twenty-four (24) hours of the day the order was placed
between the working hours of 9:00 am and 5:00 pm (CST). Though
we do our best to accommodate our customers, please realize
that some products could begin immediate production and may
incur a charge for the material used. If you wish to cancel,
a cancellation number will be issued so that you can refer
to it if needed. You must have a cancellation number from us
to verify that we have cancelled the order. |
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Returns and refunds
Our window covering products are custom made to your exact
measurements and specifications. For that reason, they are
not suitable for resale or restocking in the ordinary course
of business. It is very important that you are sure of your
purchase decisions prior to finalizing your order. We automatically
charge your credit card or checking account for the total sale
price, including shipping, after you have completed your order
online, by phone or fax. We then place your order with the
manufacturer.
Therefore, we do not offer refunds or accept a return of custom
made products unless it is in need of repair, was damaged from
shipping or has a warranty issue, then you would please refer
to the following policies:
Shipping and handling
Any blind that is over 84" in width must be sent by
common carrier (except in the Greater Houston, Texas area).
An additional $75.00 charge will be incurred for common carrier
shipment
Freight Damage
Upon receipt of your products, we ask that you inspect and
report damage within five days, even if circumstances prevent
you from installing the product before the five day time
period. If the manufacturer is not notified within this period,
they cannot be held responsible for the damaged item or replacement
cost. If the box is damaged upon receipt, please refuse delivery
and the box will be returned to the manufacturer. Please
notify us immediately so that we can file claim with the
carrier. Once the manufacturer has received the damaged goods
they will inspect, repair, and immediately re-hsil.
Repairs
Customer Service must be contacted prior to any blind being
returned for repair. You must present original date of purchase,
order number, and sidemark along with a description of the
problem and the item number(s) involved. You will be given
a return number and instructions
on how to return the product. When mailing products back
to the manufacturer please clearly
mark the return number on the packaging.
The customer is responsible for any shipping charges incurred
for repairs after one year. (Refer to the Limited Lifetime
Warranty for details.) The Manufacturer is not responsible
for products damaged during shipping for repairs.
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Color Cancellations or changes Returns & refunds Warranty Privacy Security disclaimer Applicable law
Online security |
Limited Lifetime Warranty
All custom products are covered by a limited lifetime warranty.
It is unlikely, but if warranty service is ever needed, contact
customer service and repair or replacement will be arranged
as quickly as possible. The limited lifetime warranty is provided
by the manufacturer and is extended to the original purchaser
only.
The Manufacturer warrants that their products will be free
from defects in materials and workmanship for as long as the
original retail purchaser owns the product.
This warranty does not cover defects that result from abuse,
misuse, normal wear and tear, exposure to the elements, excessive
humidity, or failure to follow use and care instructions. All
material can lose original intensity after long exposure to
the elements. This warranty does not cover claims for incidental,
remote or consequential damages. Additionally, this warranty
does not cover defects which are the result of improper or
non-specified assembly or installation. This warranty also
does not cover any condition or damage resulting from removal
of the product or reinstallation in the same or any other window
or application.
If your product is defective during the warranty period, at
the manufacturer's option, they will repair or replace the
defective product. To obtain warranty repair or replacement,
contact our customer service.
Include your name, address, a description of the problem,
the date of purchase, and the date and conditions under which
the problem occurred. An original bill of sale or receipt must
be provided to verify the original purchase date.
This warranty is non-transferable and gives you specific legal
rights. You may also have other rights which vary from state
to state. |
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Privacy
does not sell, rent, trade or share personal
information received, including email address.
We will only use your personal information to process your
order(s) or respond to customer service requests. Once you
place an order, it will be reviewed by a customer service representative.
We may need to contact you for additional information if we
find a problem with the order(s). |
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Security Disclaimer
This site is provided by on
an "as is" basis.
usaBlindsdirect makes no representations or warranties of any
kind, express or implied, as to the operation of the site or
the information, content materials or products included on
this site. To the full extent permissible by applicable law,
disclaims
all warranties, express or implied, including, but not limited
to, implied warranties of merchantability and fitness for a
particular purpose. In no event shall be
liable for any damages of any kind arising from the use of
this site, including, but not limited to, direct, indirect,
incidental, punitive and consequential damages. |
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Applicable law
This site is created and controlled by in
the State of Texas, USA. As such, the laws of the State of
Texas will govern these disclaimers, terms and conditions without
giving effect to any principles of conflicts of laws. We reserve
the right to make changes to our website and these disclaimers,
terms and conditions at any time. |
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Online security
We use standard practices to protect the confidentiality of
your personal information. We use sessions ids stored in cookies
which is the safest way for the shopping cart to work. We do
not gather information from your computer by the use of this
cookie. Online transactions are protected using Secure Socket
Layer (SSL) technology with a 128 bit encryption (the highest
level available) to encrypt your credit card number and personal
information traveling from your computer to our server. All
credit card numbers are deleted from our database at the completion
of your order processing. If you have any questions or concerns,
please feel free to contact us at our 800 number.
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